At Kiddicare Nappies, we have a 100% satisfaction guarantee when it comes to our products. However, if they don’t perform as you’ve expected them to, then you’re welcome to return them to us for a refund or replacement. Simply email support@kiddicarenappies.co.nz as soon as possible to make arrangements.

We will provide a full refund if the item is found to be defective and we are unable to fix or replace it, or if the item was incorrectly described on our website listing.

If you change your mind after your purchase:

Once your payment is confirmed, your order cannot be cancelled and refunded.

However, we do understand that it’s natural for people to change their minds! If your order has not been dispatched by the time we are contacted, we will void your order and issue a full store credit to your account.

If the order has been dispatched, you are welcome to return the item to us within seven working days (starting from the first day you receive the item) for a full store credit to be issued (less any shipping costs). Please note that all store credits are valid for six months from the date of issue.

The item(s) must be returned to us in ‘as new’ condition, with all internal and external packaging, accessories, swing tags, labels and manuals. When you return the item to us, it would be much appreciated if you could attach a piece of paper with our shipping address on it, instead of writing on the box.

If an item is damaged upon arrival:

We always strive to have our nappy delivery service deliver your products to you in tip-top condition. However, sometimes accidents do happen!

You must contact us as soon as possible upon receiving your item if it’s damaged. Please email us with a photo that clearly shows the product damage. We will send you a replacement and arrange a pick up of the item for a damage assessment. You will be informed of a time for the pick-up. If nobody is going to be at home when the courier driver picks up the item, please leave it at your front door. Please put the item back into its original shipping packaging as best you can.

If you have received incorrect items:

If this occurs, we’re very sorry for our mistake, and apologise for any inconvenience caused!

Please email us a picture of the order you have received to support@kiddicarenappies.co.nz. We will arrange for a prepaid courier ticket to be sent to you by mail, so that we can retrieve the item at our company cost. We will dispatch the correct item to you as soon as we receive your returned product.

If there are items missing from your order:

If there is an item missing from your order, you must report it to us at support@kiddicarenappies.co.nz within five working days of receiving your order. We will interview the packer at our warehouse and send you the missing item if it is proven to be our mistake. We bear no responsibility for items not reported as missing within five working days following nappy delivery.

Please note that if you have ordered multiple items from us, orders may have been combined into the same box, so please check packages thoroughly before progressing.
Occasionally, orders will be shipped separately, with boxes being labelled as XX of XX. If any boxes are missing from your nappy delivery, please contact us immediately.

If you’d like to cancel your nappy delivery subscription:

If you wish to cancel your Kiddicare Nappies nappy delivery subscription, you may do so at any time by emailing support@kiddicarenappies.co.nz. The email must contain the name of the person the subscription was issued to, or their unique subscription ID code. Subscription cancellation can take up to three business days to process.

Consumer Guarantees Act 1993 (‘the Act’)

The above Returns and Refunds Policy (and our other terms of sale) are subject to your rights under the Act.

If you are buying the item for business purposes, you agree that the Act does not apply.
You also accept that the Act does not apply if you are buying the item for the purpose of re-supplying them in trade or for manufacturing or repairing in trade.